Transforming Upbe with
Bespoke Web Components

Project Overview

We empowered Upbe's business by creating custom web components tailored for seamless integration. This boosted their platform's AI-driven ability to generate insights from support calls, enabling better decision-making.

Our Client

Upbe is a B2B SaaS company specializing in conversation quality analysis for call centers. Their platform leverages AI to automatically structure and categorize information from phone conversations between clients and companies on a massive, scalable level.

By providing actionable insights, Upbe enhances customer interactions and helps businesses better understand client needs.

Founded in 2016, Upbe is headquartered in Málaga and Madrid. With Predictiva’s expert team driving its development, Upbe serves key markets in Spain, Mexico, Colombia, Peru, and Chile, offering advanced call analysis solutions for businesses in these regions.

The Challenge: Integrating Complex Features Seamlessly

Predictiva reached out to us to support their development goals through our staff augmentation services. The project required not only building responsive web components but also aligning with Upbe's unique architecture and specifications.

Our key challenges included:

Implementing features such as audio playback, waveform representation, text highlighting, and annotation.
Customizing Angular Material to fit their brand's look & feel while maintaining full responsiveness.
Enabling seamless integration without using traditional media queries.

Our Solution: Customized, Fully Responsive Components

We developed multiple web components in isolation, following Predictiva's specifications and designs. Our approach allowed for effortless integration into their core project.

By customizing Angular Material and giving it a complete makeover from the standard Google Material look, we provided a unique interface that matched Upbe's branding without compromising functionality.

We designed each component to be fully responsive, overcoming the limitations of media queries and creating a fluid user experience.

Results: Boosting Efficiency and User Experience

Our collaboration with Upbe enhanced their platform’s functionality and improved user interaction in multiple ways:

Our key challenges included:

Quick integration: Delivered fully responsive components for seamless integration, adding new functionalities to Upbe's platform.
Meeting deadlines: Completed the project on time, helping Predictiva reach key milestones and drive Upbe's growth.
Enhanced user experience: Developed features like audio playback, waveform representation, and text annotation, improving insights from support calls.

This collaboration delivered a seamless plug-and-play solution that set Upbe on a path to keep refining its product, helping businesses make smarter, data-driven decisions.

Hear It Directly From Predictiva…

“Seta Workshop did an excellent job. They committed to the deadlines and helped us achieve key milestones. We will hire them again!.”

Pablo Enciso, CEO